I am standing by to help (kind of)…
I hope you are enjoying your visit to SnuggleKins.au. Would you like to contact me? If you would like to offer your comments on the site so far, or if you have a suggestion for an improvement that would add value, please use the contact form below to send me your thoughts.
You can also contact me with any questions you have about the products listed on the site or my store policies, and I will do my best to get back to you as soon as I can. If I can sort out your question immediately, I will do whatever I need to do to get the answer for you! However, if you have a tendency to be a keyboard warrior and you feel the need to lash out at some faceless person online, please take it somewhere else.
I am happy to respond to genuine enquiries and answer any questions you might have, but I am not prepared to cop abuse in any shape or form.
Frequently Asked Questions
How can I contact customer support?
You can reach our customer support team by emailing us at [email protected] or by using the contact form on our website. We aim to respond within 24 hours.
What are your customer service hours?
Our customer service team is available Monday through Friday from 9 AM to 5 PM Aust CST. We are closed on weekends and major holidays, but you can still send us an email, and we will respond as soon as possible.
Do you offer international shipping?
No, I do not currently offer international shipping.
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please contact us for a return authorisation before sending items back.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or the carrier’s site. If you have any issues, feel free to reach out to us for assistance.
